Refund & Cancellation Policy

Embrace Change LLC

Montgomery, Texas | Montgomery County | United States

Effective Date: June 7, 2026

Embrace Change LLC honors the time, energy, preparation, planning, and human care that goes into each offering, session, event, product, and experience.

This Refund / Cancellation Policy explains our payment, refund, cancellation, missed appointment, rescheduling, event, and product policies.

By booking, registering, purchasing, or participating in any Embrace Change LLC offering, you agree to this policy.

1. Currency

All prices are listed in United States Dollars, USD, unless otherwise stated.

2. Payment Due at Time of Booking

All payments are due in full at the time of booking, registration, or purchase.

Your session, event space, product order, digital download, or offering is not confirmed until payment has been successfully received.

3. All Sales Are Final

All sales are final.

Embrace Change LLC does not offer refunds, returns, exchanges, or credits for completed purchases, booked sessions, missed appointments, event registrations, digital products, ceremonies, classes, workshops, or services unless required by applicable law or unless Embrace Change LLC makes an exception in writing.

This includes, but is not limited to:

Change of mind

Scheduling conflicts

Missed sessions

Late arrivals

No-shows

Failure to attend an event

Technology issues on the client or participant side

Dissatisfaction based on expected outcome

Personal interpretation of the experience

Failure to read the offering description before purchase

Failure to review this policy before purchase

Please review all offering details carefully before booking or purchasing.

4. No Refunds

Embrace Change LLC has a no-refund policy.

Because many of our offerings require advance preparation, limited scheduling, energetic presence, event planning, supply purchasing, facilitator time, administrative work, and reserved space, payments are final once submitted.

No refunds are provided for:

One-on-one sessions

Peer support sessions

Reiki or spiritual wellness sessions

Creative healing arts sessions

Ceremonies or circles

Classes or workshops

Retreats or special events

Online events

In-person events

Digital downloads

Recordings

Printed products

Custom offerings

Gift certificates

Memberships, subscriptions, or packages, unless otherwise stated in writing

5. Concerns Must Be Submitted Within 30 Days

If you have a concern about a purchase, booking, session, event, or experience, please contact Embrace Change LLC within 30 days of the purchase date or service date.

Contact: hello@embracechange.net

We will review concerns in good faith.

Submitting a concern does not guarantee a refund, credit, exchange, rescheduled session, replacement product, or adjustment.

All sales remain final unless Embrace Change LLC determines otherwise in writing or unless required by applicable law.

6. Rescheduling Policy for Sessions

Rescheduling may be allowed at the discretion of Embrace Change LLC.

Unless otherwise stated on the booking page, clients may request to reschedule a session one time with at least 24 hours’ notice before the scheduled appointment.

Rescheduling is not guaranteed.

If approved, the rescheduled session must be completed within 30 days of the original session date unless otherwise agreed in writing.

Missed rescheduled appointments are not eligible for another reschedule, refund, credit, or exchange.

7. Late Arrival Policy

Please arrive or log in on time.

If you arrive late, your session may still end at the originally scheduled time.

Late arrival does not create a right to a refund, partial refund, extended session, credit, or reschedule.

If you are more than 15 minutes late, the session may be considered a no-show at the discretion of Embrace Change LLC.

8. No-Show Policy

A no-show means you do not attend your scheduled session, event, appointment, or offering at the scheduled time.

No-shows are considered completed services and are not eligible for refund, credit, exchange, or rescheduling.

9. Online Session Technology Policy

For online sessions, clients and participants are responsible for having:

A working internet connection

A working device

Access to the session link

A quiet and appropriate space

Any necessary app, software, or login information

Embrace Change LLC is not responsible for missed sessions, shortened sessions, or failed participation due to client-side technology issues, internet outages, device problems, spam-folder issues, missed emails, or platform access problems outside our control.

If Embrace Change LLC experiences a technology issue that prevents the session from occurring, we may offer a rescheduled session or other reasonable remedy at our discretion.

10. Event Cancellation by Participant

Event registrations are final.

If you cancel, do not attend, arrive late, leave early, or are unable to participate for any reason, no refund, credit, exchange, or transfer is guaranteed.

Because event spaces may be limited and supplies may be purchased in advance, payments are final once submitted.

11. Event Transfers

At the discretion of Embrace Change LLC, you may be allowed to transfer your event registration to another person if:

You request the transfer before the event

The replacement participant meets any event requirements

The transfer is approved by Embrace Change LLC in writing

The transfer does not violate any safety, age, capacity, or participation requirement

Transfers are not guaranteed.

12. Event Cancellation or Rescheduling by Embrace Change LLC

Embrace Change LLC reserves the right to cancel, postpone, relocate, or reschedule an event, session, circle, ceremony, workshop, class, retreat, or offering due to:

Illness

Emergency

Weather

Safety concerns

Venue issues

Low registration

Technology failure

Facilitator availability

Family emergency

Acts of God

Circumstances outside our reasonable control

If Embrace Change LLC cancels or reschedules an offering, we may provide one or more of the following at our discretion:

A rescheduled date

Transfer to another offering

Credit toward a future offering

Replacement access

Other reasonable remedy

Refunds are not guaranteed unless required by applicable law.

13. Weather, Emergency, and Force Majeure

For in-person events, weather and safety are taken seriously.

Embrace Change LLC may cancel, postpone, relocate, or adjust an event due to weather, unsafe conditions, emergency, natural disaster, power outage, illness, government restrictions, road closures, venue issues, or other circumstances beyond our control.

In these cases, Embrace Change LLC will determine the appropriate remedy, if any, based on the nature of the event and the circumstances.

14. Digital Products

All digital product sales are final.

Digital products may include:

PDFs

Downloads

Worksheets

Journals

Guides

Templates

Rituals

Meditations

Recordings

Classes

Online resources

Digital art or creative materials

No refunds are provided for digital products once purchased, downloaded, accessed, delivered, or emailed.

You are responsible for entering the correct email address and downloading or saving your digital product.

If you experience a delivery issue, contact us within 30 days at:

hello@embracechange.net

15. Physical Products

Physical product sales are final unless otherwise stated in writing.

This may include:

Art

Printed materials

Journals

Handmade items

Event supplies

Merchandise

Gift items

Custom products

Print-on-demand products

If a physical product arrives damaged or incorrect, please contact us within 7 days of delivery with photos and your order information.

We will review the issue in good faith and determine whether a replacement, correction, or other remedy may be appropriate.

Refunds are not guaranteed.

16. Custom Offerings

Custom offerings are final sale.

Custom offerings may include personalized sessions, ceremonies, written materials, art, spiritual reflections, event planning, private circles, special projects, or customized experiences.

Because custom work requires time, energy, preparation, planning, and reserved capacity, custom offerings are not refundable once purchased unless otherwise agreed in writing.

17. Gift Certificates and Gifted Sessions

Gift certificates, gifted sessions, and gifted offerings are final sale.

They are not redeemable for cash and are not refundable.

Gift certificates must be used by the expiration date listed, if any.

If no expiration date is listed, please contact Embrace Change LLC for current redemption options.

Lost, stolen, expired, or unused gift certificates are not guaranteed to be replaced.

18. Packages, Memberships, and Subscriptions

If Embrace Change LLC offers packages, memberships, or subscriptions, the specific terms will be listed at the time of purchase.

Unless otherwise stated in writing:

Package purchases are final

Unused sessions are not refundable

Missed sessions are not refundable

Membership payments are not refundable

Subscription payments are not refundable after billing

Cancellations stop future billing only, not past payments

Any expiration dates, renewal terms, cancellation deadlines, or access limits will be stated on the offer page when applicable.

19. Chargebacks and Payment Disputes

If you have a concern about a charge, please contact Embrace Change LLC first at:

hello@embracechange.net

By purchasing, you agree to make a good faith effort to resolve payment concerns directly with Embrace Change LLC before initiating a chargeback or payment dispute.

Unauthorized, false, or improper chargebacks may result in cancellation of future access to Embrace Change LLC offerings.

20. Refusal of Service

Embrace Change LLC reserves the right to refuse, cancel, or discontinue service, registration, participation, or access when necessary for safety, integrity, legal, ethical, energetic, community, or business reasons.

This may include situations involving:

Harassment

Threats

Unsafe behavior

Disruptive behavior

Boundary violations

Intoxication

Discrimination

Abuse toward facilitators or participants

Misuse of services

Repeated no-shows

Fraudulent payments

Chargeback abuse

Violation of Terms & Conditions

Conduct inconsistent with the safety or purpose of the offering

Refunds are not guaranteed if service is refused, ended, or revoked because of participant behavior or policy violation.

21. Policy Visibility

This Refund / Cancellation Policy may be linked or displayed on:

Website footer

Booking pages

Checkout pages

Product pages

Event registration pages

Confirmation emails

Intake forms

Digital download pages

Invoices or receipts

By completing a purchase, booking, or registration, you acknowledge that you have had the opportunity to review this policy.

22. Legal Rights

This policy applies to the fullest extent permitted by law.

Nothing in this policy is intended to limit rights that cannot legally be waived.

If applicable law requires a refund, cancellation right, notice period, replacement, or other remedy, Embrace Change LLC will comply with applicable law.

23. Contact

For refund, cancellation, rescheduling, or purchase concerns, contact:

Embrace Change LLC

Montgomery, Texas, USA

Email: hello@embracechange.net

Website: www.embracechange.net

Short Checkout Policy

All sales are final. Payments are due in full at the time of booking or purchase. Embrace Change LLC does not offer refunds, returns, exchanges, or credits unless required by law or agreed in writing. Please review the Refund / Cancellation Policy before completing your purchase.

Short Booking Policy

Payment is due in full at booking. Sessions are final sale. Rescheduling may be requested one time with at least 24 hours’ notice but is not guaranteed. Late arrivals may shorten the session. No-shows are not refundable.

Event Policy: Event registrations are final sale. No refunds are provided for cancellations, late arrivals, no-shows, or inability to attend. If Embrace Change LLC cancels or reschedules an event, we may offer a rescheduled date, transfer, credit, or other reasonable remedy at our discretion.

Digital Product Policy: Digital product sales are final. No refunds are provided once a digital product is purchased, accessed, downloaded, delivered, or emailed.

Physical Product Policy: Physical product sales are final unless otherwise stated. If an item arrives damaged or incorrect, contact us within 7 days of delivery with photos and order details.